Refund Policy

Refund rules for Glot Rank subscriptions and credit top-ups.

Last updated: September 30, 2026

This English translation is provided for convenience. For the governing version, see the Chinese original — in case of any inconsistency, the Chinese version prevails.

We want Glot Rank to be genuinely useful for your business. If it isn't a fit, refunds follow the rules below.

1. 30-Day Subscription Refund

  • Within 30 days of your first subscription payment, you may request a full refund, no questions asked;
  • Email support@glotrank.com with your Stripe receipt or order email — no reason required;
  • Refunds are returned to your original payment card within 5–10 business days after approval;
  • The subscription ends immediately upon refund; the Service remains available until the refund is processed.

2. Renewals and Later Billing Periods

  • The 30-day guarantee covers only the first subscription payment;
  • If a renewal charge was made and no paid feature was used (no credit consumption on record), you may request a refund within 7 days;
  • Renewal periods with credit consumption are generally non-refundable; for special circumstances, contact us and explain.

3. Credit Top-Ups

  • Credit top-ups ($5–$99) are fully refundable within 14 days of purchase, provided they are unused;
  • Partially used top-up credits are not eligible for pro-rated refunds;
  • Top-up credits never expire — buy according to your needs.

4. Annual Plans (if applicable)

The first year of an annual plan follows section 1; for renewal years, a pro-rated refund by unused months is available if no more than 30 days have elapsed and no credits were consumed.

5. How to Request

Email support@glotrank.com and include:

  1. Your account email;
  2. A screenshot of the Stripe receipt or the order number;
  3. (Optional) why it didn't work for you — we genuinely read these and use them to improve the product.

6. Notes

  • We reserve the right to decline refunds in cases of obvious abuse (repeated subscribe-refund cycles);
  • This policy applies together with the Terms and Conditions; where they conflict, the rule more favorable to you prevails.
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